Support

Need help with Bonk Jump? We're here for you.

Contact us

For bugs, purchase issues, or anything else, email us directly:

We typically reply within 1–2 business days.

Frequently Asked Questions

I made a purchase but didn't receive my items. What do I do?

Try restarting the app first — purchases sometimes take a moment to sync. If that doesn't help, go to Settings inside the app and tap "Restore Purchases." Still stuck? Email us at support@bonkjump.com with your purchase receipt (from the App Store) and we'll sort it out.

How do I cancel my Bonk VIP subscription?

Subscriptions are managed entirely through Apple, not through Bonk Jump. On your iPhone, go to Settings → [your name] → Subscriptions, select Bonk Jump, and tap Cancel.

The game crashed or froze. How can I report it?

Email us at support@bonkjump.com with a short description of what you were doing when it happened, your device model, and your iOS version. Screenshots or screen recordings help a lot too.

I found a bug or have a feature suggestion.

We'd love to hear it! Send details to support@bonkjump.com.

How do I delete my account or data?

Email us at support@bonkjump.com requesting account deletion, and we'll remove your data in accordance with our Privacy Policy.